You are currently browsing comments. If you would like to return to the full story, you can read the full entry here: “HP Designjet printer head cleaning and repair”.
This journal discusses photography in all its guises with an emphasis on the art of making photographs.
You are currently browsing comments. If you would like to return to the full story, you can read the full entry here: “HP Designjet printer head cleaning and repair”.
Posted in Printing
Has anyone found a Designjet Utility that works with OSX10.6 ?
Try the HP web site here.
TomsWell,
yes, there is a new utility. I just installed it today as I was having the same issues. It’s available on the HP site. If you go to their drivers, DJ 90, and then software, it’s right there.
Thomas, thanks for in the information on the Light Cyan print head. I have the identical issue and couldn’t find a cure. New print head is on order so hopefully I’ll see similar results.
~Chris
Thanks for putting this online… my dj90 is being colourblind also… think my yellow print head is at fault. meh
Thank you!
Your information is much better than what HP publish. I’ve been having troubles all day.
YOU ARE GREAT!!!!
Hello,
i am having the same problems.
The Utilty does not work on imac with 10.7 nor on Win7, both connected with USB.
I do have to try your solution to delete everything on my imac befor reinstalling.
The HP Webpages do not have the information you linked anymore and its not clear to me which tool i really have to install so that it will work.
i replaced the black ink and the black head but its not better.
I am glad you posted the pictures here, so i will try to clean heads on the printer itself. hope this will work.
Yes HP is a poor company on support but the printers are really great.
Cheers
Reto
I’ve made the trip to my wit’s end and back with this identical problem. At this point, I am still unable to get the System Maintenance Utility to run on my 2010 iMac running Snow Leopard. Yes, I’ve spent time on the phone with HP tech support. No luck so far. What I cannot understand is why they just can’t be honest and admit that they haven’t fulfilled their end of the consumer/supplier bargain. When I began this nightmare I had not, yet, surfed the web to find information about a fix, and other unhappy HP customers in the same predicament. I’ve done Epson and I’ve done HP. Over the years, I’ve had similar experiences with both companies, although to be fair, Epson was ultimately able to solve my problem. Thus far, HP has not.
At this point in time, I have a fix: I use an old G4 PowerMac running OS 10.4 connected to the HP 90 via network card to run the HP Utility. Yes, I had to purchase and install a network card on the 90 rather than switch around USB cables, so both old and new Macs are connected to the 90 all the time. This provides a quick software-based solution to my needs (I am a full time, freelance graphic designer). I currently have 2 HP printers and one Epson large format Photo Printer. Might be my last HP printer purchase however.
This is one man’s story.
Author’s comment: I adopt a similar approach, using a G4 iMac. Life’s too short to mess with HP’s inappropriately named ‘Support’. What would you expect from the worst run company in America, which is on its fourth CEO in five years?